Terms & Conditions
Acceptance
This website is operated by Sarina Australia Pty Ltd and its subsidiaries. By accessing, browsing, or using this website, you agree to comply with and be bound by these Terms and Conditions, including any notices and disclaimers published on this website.
Your use of this website constitutes your acceptance of these Terms and Conditions.
Sarina Australia Pty Ltd and its subsidiaries reserve the right to amend these Terms and Conditions at any time without notice. Any amendments will be effective immediately upon publication on this website. Your continued use of the website after any amendment constitutes your agreement to be bound by the amended Terms and Conditions.
Capacity
Products available on this website are offered for sale only to individuals who are legally capable of entering into binding contracts.
Orders
Any order placed by you through this website constitutes an offer to purchase the selected product or products at the price displayed at the time of order, including any applicable delivery charges, taxes, and other fees.
Once an order has been processed, it cannot be cancelled unless otherwise permitted under our Returns Policy or required by law.
Sarina Australia Pty Ltd and its subsidiaries reserve the right to accept or reject any order for any reason, including but not limited to:
- product unavailability;
- errors in product pricing;
- errors in product descriptions;
- errors in your order; or
- suspected fraudulent or unauthorised activity.
A contract between you and Sarina Australia Pty Ltd and its subsidiaries is formed only when we confirm receipt and acceptance of your order and payment.
Prices
All prices, delivery fees, and other charges displayed on this website are current at the time they are published. However, prices may change at any time without notice and are subject to product availability.
GST and Other Taxes
All prices displayed on this website are inclusive of Goods and Services Tax, where applicable, at the rate of 10%.
Sarina Australia Pty Ltd and its subsidiaries retain title to all products ordered by you until payment has been received in full.
Risk in the products passes to you once the products are delivered to, or collected by, a postal or courier service for delivery. You should consider whether suitable delivery insurance is required.
SARINA RETURNS POLICY
At Sarina, we want you to love your purchase. If you’re not completely satisfied, you may return eligible items for store credit.
Returns
• Returns must be lodged and posted within 15 days of delivery.
• We do not offer refunds for change of mind or incorrect size selection.
• Approved returns will be issued as store credit for the value of the returned item(s).
• Store credit is issued in AUD and does not expire.
Return Conditions
To be eligible for a return, all items must be:
• Unworn, unwashed, and in original condition.
• Returned with all original tags attached.
• Free from perfume, deodorant, makeup, stains, or any other signs of wear.
• Returned in their original packaging.
Non-Returnable Items
• Sale items marked as FINAL SALE.
Limitation of Liability
To the maximum extent permitted by law, Sarina Australia Pty Ltd and its subsidiaries will not be liable for any direct, indirect, incidental, special, consequential, or economic loss or damage arising from:
- your use of, or inability to use, this website;
- any products purchased through this website;
- any messages received or transactions entered into through this website;
- unauthorised access to or alteration of your data or transmissions;
- errors, omissions, or inaccuracies in website content; or
- loss of profits, loss of data, loss of use, or other intangible losses.
Where any law, including the Australian Consumer Law, implies any condition, warranty, guarantee, or term into these Terms and Conditions that cannot lawfully be excluded, our liability for breach of that condition, warranty, guarantee, or term is limited, at our option and to the extent permitted by law:
For goods:
- the replacement of the goods or the supply of equivalent goods;
- the repair of the goods;
- the payment of the cost of replacing the goods or acquiring equivalent goods; or
- the payment of the cost of having the goods repaired.
For services:
- the supply of the services again; or
- the payment of the cost of having the services supplied again.
Gift Cards
Gift cards purchased online are valid for 6 months from the date of purchase.
Expired gift cards cannot be redeemed, extended, refunded, or exchanged, except where required by law.
Mobile Terms of Service
Mobile Message Service
The Sarina Australia Pty Ltd and its subsidiaries mobile message service is operated by Sarina and its subsidiaries.
By subscribing to or using our SMS/text messaging service, you agree to these Mobile Terms. We may modify, suspend, or cancel the service, or any part of it, at any time without notice.
To the extent permitted by law, we may amend these Mobile Terms at any time. Your continued use of the service after any changes become effective constitutes your acceptance of those changes.
Consent to Receive Messages
By consenting to receive SMS/text messages from Sarina and its subsidiaries, you agree to receive recurring messages from us or on our behalf through your wireless provider at the mobile number you provided.
Messages may be sent using an automatic telephone dialling system or other technology.
Service-related messages may include order updates, account alerts, delivery updates, and other transactional information.
Promotional messages may include offers, promotions, specials, cart reminders, and marketing communications.
Your consent to receive SMS/text messages is not a condition of making a purchase from Sarina and its subsidiaries. Participation in the SMS/text messaging service is voluntary.
Message and Data Rates
We do not charge you for using the SMS/text messaging service. However, message and data rates may apply, depending on your mobile plan and wireless provider.
You are responsible for any charges or fees imposed by your wireless provider. Message frequency may vary.
Please contact your wireless provider for details about your mobile plan and any applicable charges.
Opting Out
You may opt out of the SMS/text messaging service at any time by clicking the unsubscribe link where available in a text message.
After opting out, you may receive a one-time confirmation message. No further messages will be sent to your mobile device unless initiated by you.
If you have subscribed to multiple Sarina mobile messaging programs, you may need to opt out of each program separately, unless otherwise required by law.
Support
For service support or assistance, please email:
Changes to Numbers or Short Codes
We may change any short code, telephone number, or sender ID used to operate the SMS/text messaging service at any time. We will notify you of any such changes where required.
You acknowledge that messages sent to a short code, telephone number, or sender ID that has been changed may not be received. We will not be responsible for honouring requests sent to outdated or inactive numbers or codes.
Carrier Responsibility
Wireless carriers are not liable for delayed or undelivered messages.
You agree to provide us with a valid mobile number. If your mobile number changes, you must subscribe again using your new number.
Service Liability
To the extent permitted by law, we are not liable for failed, delayed, misdirected, or undelivered messages, errors in any message content, or any action taken or not taken by you in reliance on the SMS/text messaging service.
Privacy
We respect your privacy. Please refer to our Privacy Notice for information about how we collect, use, disclose, and protect your personal information.